General Issues
If you're having general system issues, use the following topics for guidance.
Contacts with the Same Name Don't Display in the Contact List
When uploading contacts from an XML file, the system doesn't display more than one contact with the
same name even if the uniqueid attribute is different.
■
Create contacts with unique names.
Monitor Loses Signal After Monitor Swap
Swapping a 4K monitor for a 1080p monitor while your system is asleep results in losing the monitor
signal.
■
Do one of the following:
● Swap the monitor while your system isn’t sleeping.
● Restart the system after you lose signal.
IP Devices
If you're having issues connected IP devices, refer to the following topics for guidance.
Paired IP Devices
Use the following information to troubleshoot issues with paired IP devices.
IP Device Can’t Pair to the Video System
You may notice one or both of the following depending on the device:
● After powering on the TC8 or TC10, it doesn’t automatically pair with the video system.
● You can’t manually pair the device from the Available Devices list in the video system web
interface.
There are a few possible causes for this issue:
● Network traffic on TCP port 18888 is blocked.
● Your system and TC8 or TC10 aren't on the same VLAN.
Complete each step until the device pairs with your system:
1. Allow traffic on TCP port 18888.
2. On your TC8 or TC10, verify that the TC8 VLAN ID matches the VLAN ID on your system.
IP Device Doesn’t Display On the Available Devices List
Even though the G7500 and Studio X series device you want to pair is connected to the network, you
don’t see it under Available Devices in the video system web interface.
There are a few possible causes for this issue:
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Chapter 16Troubleshooting
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