Common Problems
All Models
Please remember that print yield will be different based on how the machine is used:
• The rate of toner consumption is much faster with documents that consistently contain photos or
charts that require large areas of fill. The AIO will run out of toner much sooner.
•
The rate of toner consumption is slower with documents that contain mostly text and a only a
moderate number of photos or other images that require large areas of fill.
• The rate of toner consumption will be normal and toner yield will be much closer to the estimate if
the documents contain mostly text.
Images become pale or scratchy
Cause 1 AIO is out of toner
Solution Refill or replace the AIO.
Comments • A replacement AIO can be refilled up to three times. This is the
approximate service life of the drum.
Cause 2 Drum service life has ended
Solution Replace the AIO.
Comments • The AIO should not be refilled because the service life of the drum has
expired.
Cause 3 Drum damaged
Solution Replace the AIO.
Comments • The drum has been damaged and the AIO must be replaced.
•
The drum cannot be replaced (parts inside the AIO cannot be
replaced).
• The rate of toner consumption can be greatly reduced by selecting "Toner Save" for the "Copy"
feature on the Service Mode screen in Smart Organizing Monitor.
Common Problems
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