Sony RM-IP500 User Manual

79
Appendix
Troubleshooting
Before bringing in your unit for service, check the following as a guide to troubleshoot the problem. If
the problem cannot be corrected, consult with your Sony dealer.
Symptom Cause Remedy
The power of the unit is not
tu
rned on.
The AC power adapter is not connected
to the DC power input connector firmly.
Insert the power cord firmly as far as it will go.
The AC power cord is not inserted firmly
in
to the AC power adapter or the AC
outlet.
Insert the power cord firmly as far as it will go.
The camera cannot be
op
erated with the unit.
The physical connection and
communication method settings are
different.
Check the communication method (LAN or
SE
RIAL) in CONFIG >CONTROL I/F in the RM
menu.
Change the communication method setting if
it is differ
ent to the physical connection
method.
• “VISCA over IP (LAN) connection” (page 15)
• “Configuring a serial connection” (page 25)
LAN connection and serial connection cannot
b
e used at the same time.
(Serial connection)
The communication baud rate setting of
t
he camera and the unit differ.
Set the baud rate to the same setting as the
ca
mera (9,600 bps or 38,400 bps) (page 25).
(Serial connection)
The VISCA RS-422 connection is not
correctly made.
Check the connection of the VISCA RS-422 OUT
co
nnector and the RS-422 cable (page 23 and
24).
(LAN connection)
The GROUP number differs.
Select the correct GROUP number of the target
ca
mera (page 34).
(LAN connection)
There is a mismatch between the MAC
a
ddress and IP address information of
the connected camera and the
registered camera table.
Delete the camera table contents using AUTO
I
P SETUP >CLEAR TABLE in the RM menu, and
build the camera table again (page 20).
A menu other than the FUNCTION
menu, OPERATION menu, RM menu, or
top menu is displayed.
Select the RM menu top menu.
(For an ILME-FR7 target camera)
VISCA over IP communication on the
ca
mera is disabled.
Refer to the Help Guide of the camera and
enable VISCA over IP communication.
Operation is not possible
w
hile the control panel
buttons and LEDs are
blinking.
The remote controller is set to update
mod
e.
Set MAINTENANCE >UPDATE MODE to OFF in
the RM menu (page 28).
The group number is not
displayed, and the GROUP
LEFT and GROUP RIGHT
buttons cannot be operated.
CAMERA 8 to 10 buttons
ca
nnot be selected.
Not using a LAN connection. These functions are enabled for a LAN
connection only.
Note

Sony RM-IP500 Specifications

General

Interface	Wired
Product color	Black
Brand compatibility	Sony
Remote control proper use	-
Quantity per pack	1 pc(s)
Storage temperature (T-T)	-20 - 60 °C
Operating temperature (T-T)	0 - 40 °C
Built-in display	Yes
Maximum range	- m
I/O ports	RJ-45, D-Sub 15-pin, DC
Rechargeable	No
Harmonized System (HS) code	85299097

Weight and Dimensions

Depth	224.1 mm
Width	306 mm
Height	159.3 mm
Weight	2400 g