Brother MFC-7365DN Service Manual

ii
Confidential
3.5.1 Pickup function of Paper tray does not work. ....................................................... 2-71
3.5.2 No feeding ............................................................................................................ 2-71
3.5.3 No paper fed manual feed slot (Error code 9A) .................................................... 2-72
3.5.4 Double feeding ..................................................................................................... 2-72
3.5.5 Paper jam ............................................................................................................. 2-73
3.5.6 Dirt on paper ......................................................................................................... 2-75
3.5.7 Paper feeding at an angle .................................................................................... 2-75
3.5.8 Wrinkles or creases .............................................................................................. 2-76
3.5.9 Curl in the paper ................................................................................................... 2-77
3.5.10 Prints only single side of the paper when duplex-printing .................................... 2-78
3.5.11 Cannot make print through duplex-printing .......................................................... 2-78
3.5.12 Paper size error .................................................................................................... 2-78
3.5.13 Paper size error through duplex-printing .............................................................. 2-78
3.6 Image Defect Troubleshooting .......................................................................................... 2-79
3.6.1 Image defect examples ........................................................................................ 2-79
3.6.2 Troubleshooting image defect .............................................................................. 2-80
3.7 Software Setting Problems ............................................................................................... 2-91
3.7.1 Cannot print data .................................................................................................. 2-91
3.8 Network Problems ............................................................................................................ 2-92
3.8.1 Cannot make a print through network connection
(Wireless LAN model only) (Error code DE, EE) .................................................. 2-92
3.9 Document Feeding Problems ........................................................................................... 2-93
3.9.1 No feeding ............................................................................................................ 2-93
3.9.2 Double feeding ..................................................................................................... 2-93
3.9.3 Paper jam ............................................................................................................. 2-94
3.9.4 Wrinkles ................................................................................................................ 2-95
3.10 Scanning Image Defect Troubleshooting .......................................................................... 2-96
3.10.1 Image defect examples ........................................................................................ 2-96
3.10.2 Troubleshooting image defect .............................................................................. 2-96
3.11 Troubleshooting of the Control Panel ............................................................................... 2-99
3.11.1 Nothing is displayed on the LCD .......................................................................... 2-99
3.11.2 The control panel does not work .......................................................................... 2-99
3.11.3 Lamp malfunction ................................................................................................. 2-99
3.12 Troubleshooting of FAX/Telephone Functions ............................................................... 2-100
3.12.1 FAX can't send it ................................................................................................ 2-100
3.12.2 FAX cannot be transmitted and received ........................................................... 2-100
3.12.3 No bell ring ......................................................................................................... 2-100
3.12.4 A communication error occurs ............................................................................ 2-101
3.12.5 Reception mode cannot be changed .................................................................. 2-101
3.12.6 Caller ID are not displayed ................................................................................. 2-101
3.12.7 Cannot talk on the handset ................................................................................ 2-101
3.13 PCB Problems ................................................................................................................ 2-102
3.13.1 Main PCB failure ................................................................................................ 2-102
3.13.2 Out of Memory .................................................................................................... 2-102
3.13.3 High voltage power supply PCB ASSY failure ................................................... 2-102

Brother MFC-7365DN Specifications

Printing Specifications

print technology	Electrophotographic Laser
print speed	Up to 24ppm
print resolution	Up to 1200 x 600 dpi

Copying Specifications

copy speed	Up to 24cpm
copy resolution	600 x 600 dpi
copy reduction/enlargement	25% - 400% in 1% increments

Scanning Specifications

scanner type	Color Flatbed with ADF
document glass size	8.5” x 11” (letter)
scan resolution	Optical: Up to 600 x 2400 dpi

Paper Handling

paper size maximum	Up to 8.5” x 14” (legal size)
paper input capacity maximum	250-sheet capacity paper tray, single-sheet manual feed slot
output capacity maximum	100 sheets (face down), 1 sheet (face up)

Weight and Dimensions

unit dimensions	15.9” W x 15.7” D x 12.4” H
unit weight	25.6 lbs.
carton weight	32.6 lbs.
carton dimensions	20.7” W x 20.1” D x 19.4” H