Functionality Description
Remote Software Upgrade With this function, the customer can update the printer with the
latest software. The software is only retrieved from Canon when
the customer wants this.
From release 3.3 onwards, the jobs on the system are not deleted
after you upgraded the software.
Illustration
Using Remote Service
• In the Settings Editor, all settings for the customer's proxy server must be set correctly
([Configuration] -> [Connectivity] -> [Proxy server]).
• Via the control panel, the remote connection must be enabled ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Remote connection enabled] -> [Yes]).
• Via the control panel, you can test the remote connection ([System] -> [Setup] ->[System
configuration] -> [Remote connection] -> [Test Remote connection]).
The test can take up to 30 seconds. When the connection is not OK, a message indicates the
reason for the failure.
• The dashboard of the control panel displays a red icon (see figure) when the printer becomes
disconnected from the Internet. Make sure the connection is online, because otherwise Canon
cannot retrieve data from your printer.
• If required, you can change a number of connectivity settings via the control panel ([System] ->
[Setup] ->[System configuration] -> [Connectivity]).
• You can verify the communication with Canon by downloading the audit log files via the
Settings Editor ([Support] -> [Logging] > [Save the log files of the remote service connection]).
The Settings Editor keeps up to four audit log files. Each log file can contain maximum 10 Mb
of data. When all 4 files are full, the first file is overwritten. You can open the audit log files
with any text editing application.
Remote Service
Chapter 14 - Maintain the print system
421
Canon varioPRINT DP line
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