Troubleshooting 165
The Entire Output Is Blank
Problem Action
The entire output is blank. The toner cartridge may be low or need to be replaced. Confirm the amount of toner in the
toner cartridge.
1 Check the toner level in the Status Monitor window.
2 Replace the toner cartridge as necessary.
If the problem persists, disable Tone r Save r in the print driver.
Disable Toner Saver in the print driver. The following procedure uses the PCL 6 driver as an
example.
1 On the Image Options tab, ensure that Off is selected in the Toner Saver drop-down
menu.
If the problem persists, try changing the Paper Type setting in the print driver.
The print media surface may be uneven. Try changing the Paper Type setting in the print
driver. For example, change the plain paper to heavyweight using the PCL 6 driver.
1 On the Paper/Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See also:
• "Usable Print Media" on page 74
If not, use the print media recommended for the printer.
If the problem persists, ensure the transfer unit is correctly installed.
Ensure the transfer unit is correctly installed.
See also:
• "Installing a Transfer Unit" on page 194
If the problem persists, replace the drum cartridge if you have a spare cartridge.
Replace the drum cartridge if you have a spare cartridge.
See also:
• "Replacing the Drum Cartridge" on page 189
• "Installing a Drum Cartridge" on page 191
If the problem persists, contact the Fuji Xerox local representative office or an authorized
dealer.
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