178 Troubleshooting
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates possible printer problems
you must resolve. This section describes messages, their meanings, and how to clear the messages.
When you contact customer support about an error, have the error codes and messages ready.
IMPORTANT:
• When an error code is displayed, the print data remaining on the printer and the information accumulated in the memory of the
printer are not secured.
• When you turn off the printer to recover, note that the data in the memory are cleared when the printer is turned off.
NOTE:
• An error code is listed in an error message.
• For error messages that are not listed in this chapter, refer to instructions in each error messages.
Error-Code What You Can Do
010-317 Turn off the printer and wait for 40 minutes. Open the rear door and make sure that the fusing unit is fully
installed, and turn on the printer.
010-397 Turn off the printer. Confirm that the fusing unit is correctly installed, and turn on the printer.
016-404 Contact your system administrator.
016-405
016-500 Turn off the printer, and turn it on again.
016-501
016-502
016-520 Contact your system administrator.
016-521
016-522
016-523
016-524
016-527
016-737 Turn off the printer, and turn it on again.
016-741
016-744
016-750 Press the button, or wait for the time set in Fault Time-out for the printer to recover.
016-753
016-755
016-757
016-758
016-759
016-799 Press the button, or wait for the time set in Fault Time-out for the printer to recover.
016-930 The device is not supported. Remove it from the USB port.
016-931 The USB hub is not supported. Remove it from the USB port.
027-446 Change IP address to avoid duplication. Turn off the printer, and turn it on again.
027-452
042-700 Wait for a while until the printer cools down.
077-300 Close the front cover.
093-922 Remove and shake the toner cartridge.
093-925 Turn off the printer. Confirm the toner cartridge is correctly installed, and turn on the printer.
093-926 Open the front cover. Remove the unsupported toner cartridge, and install a supported cartridge.
093-973 Open the front cover, and make sure that the toner cartridge is fully installed.
116-316 Turn off the printer. Remove the optional 512MB memory from the slot, and then reattach it firmly. Turn on
the printer. Contact customer support if this failure is repeated.
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