214 Contacting Fuji Xerox
Technical Support
Fuji Xerox recommends the Customer first utilize support materials shipped with the product, product diagnostics,
information contained on the Web, and email support. If unsuccessful, to obtain service under product warranty the
Customer must notify Fuji Xerox Telephone Support or its authorized service representative of the defect before the
expiration of the warranty period. Customer will provide appropriate assistance to Telephone Support personnel to resolve
issues, such as restoration of the operating system, software program and drivers to their default configuration and
settings, verification of functionality of Fuji Xerox supplied products, replacement of customer replaceable units, clearing
paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance.
If the Customer’s product contains features that enable Fuji Xerox or its authorized service representative to diagnose and
repair problems with the product remotely, Fuji Xerox may request that the Customer allow such remote access to the
product.
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