Steps to Disable
By default two UPD installed services are set to load Automatic. If the UPD is pre-configured prior to
installation to disable Printer Automatic Configuration using the Driver Configuration Utility or
HP Driver Deployment Utility, and the system installing UPD does not already have the UPD or other
HP driver utilizing bidirectional communications, the UPD services will not be registered to the
system.
If the “PML Driver HPZ12” is stopped and set to Manual the service will restart when UPD Update
Process is launched; if set to Disable when the UPD Update Process is launched an error may be
generated.
Steps to Remove
See Uninstall the HP UPD on page 49
Symptoms when Printer Automatic Configuration fails
When the HP UPD Printer Automatic Configuration services have not or can communicate direct to
the target printing device the exact capabilities of the target device will be unknown to the installed
HP UPD printer. Symptoms or observable changes to the HP UPD installed driver can include the
following.
●
Error message displays, This command could not be completed because a printer
communication error occurred.
●
No special device features or device attachments available for selection.
●
Black and white printing only (even to color devices).
●
No color tab.
●
No duplex unit.
●
No hard drive (no Job Storage tab).
●
No Status Notification Pop-ups during FILE-PRINT (this feature may also be disabled through
administrator settings at time of HP UPD install).
Troubleshooting
Printer Automatic Configuration can fail communication with the device because of issues in the
communication path, the client or network configuration may prevent communication, or the feature
has been disabled by the print administrator at install via driver preconfiguration. Take the following
steps to isolate issues when Auto–Configuration is not successful.
1. Can the HP UPD print to the target device?
No, then bidirectional communication may also fail because of connection issues between the
HP UPD and the target print device.
74 Chapter 6 HP UPD Administrative features ENWW
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