2. Is the HP UPD printer defined with Printer Auto Configuration enabled?
Check the Printer properties-Device Settings tab. Under Installable Options, is Automatic-
Configuration grayed out?
a. Yes, run "Update Now" to check bidirectional communication
b. b) No, then Auto-Configuration has been disabled either through driver configuration or disabling
the bidirectional communication services. Suggested steps.
◦
Are the Net Driver HPZ12 and PML Driver HPZ12 services installed (My Computer-
Manage-Services or by NET START at the command line)?
◦
Reinstall the driver after confirming the source *.cfg file or *.cfm file has not been pre-
configured to disable Printer Auto Configuration. If unsure, download the source driver
package from
www.hp.com/go/upd and perform a default installation without using HP
Driver Preconfiguration Utility.
3. After running "Update Now" were expected results returned?
a. Check the Printer Properties-About tab and verify "Last Configured xx/yy/zzzz" date matches the
Microsoft OS system date (confirmed typing START-RUN-cmd /k date). If not then Auto
Configuration did not succeed.
b. Was an error message returned?
"This command could not be completed because a printer communication error occurred" Check
for the correct port, port address, physical and logical connection to the target device.
c. Paper types supported by the target device are not in the UPD driver user interface?
1. For some older devices, the UPD may not retrieve the full list of supported paper types.
Instead, the UPD driver presents a subset of paper types, a generic list believed to be
supported by most printers. Presenting a generic list prevents selection of a paper type not
supported by the device. For a small class of devices, the penalty for this protection is not
displaying a paper type that the device might support. If the paper type is not part of the
generic list of paper types it will not be presented through the UPD driver UI.
2. Changes to the device's media settings, such as paper size or paper type, using the HP
Embedded Web Server, HP Web Jetadmin, or the control panel will not change or update
the HP UPD driver display options. To change these so that they appear in the HP UPD
driver user interface:
(a) The end user must go to PROPERTIES-ADVANCE-Printing Defaults and manually
change.
(b) Point and Print vended client will see the defined setting under Printing Preferences
(c) Pre-configuration of the HP UPD driver with the HP Driver Configuration Utility or the
HP Driver Deployment Utility prior to install or reinstallation of the driver.
4. What is the physical connection method between the HP UPD installed printer and
the target printing device?
Bidirectional communication between the HP UPD driver and the target device is possible through
direct connection to the device or over the network by means of UDP. To confirm your connection
ENWW Printer Automatic Configuration 75
To Next Page
Loading...
Need help?
General