Procedure
1. Open the Start menu and select your user name
2. Select the folders AppData > Local > Polycom > Polycom BToE Connector.
3. Click the file polycom_BTOE_log.txt.
Troubleshoot Pairing Your Phone with Your Computer
If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is
plugged into the PC port on the phone.
If the Ethernet cable is connected properly and a warning message that the phone was unable to pair
continues to display, ensure that Polycom BToE Connector is an allowed program in your system's
firewall on your computer.
Procedure
1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a
program through Windows Firewall.
2. Click Change Settings.
3. Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain, Home/Work, and Public networks.
4. Click OK.
Regenerate a Pairing Code for Manual BToE Pairing
If you cannot clearly read the pairing code for manually pairing your phone with your computer using
Better Together over Ethernet, you can regenerate a code that is easier to read.
Procedure
1. On the BToE PC Pairing screen, select Pairing Mode.
2. Select Auto then select Manual.
A new pairing code is generated.
Related Links
Troubleshooting
Polycom, Inc. 176
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