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TROUBLESHOOTING
5 - 1
5
5. TROUBLESHOOTING
When any of the PC boards or the HDD requires replacement, refer to  P. 5-131 "5.3 Replacement of
PC Boards and HDD"
5.1 Diagnosis and Prescription for Each Error Code
5.1.1 Paper transport jam
[E010] Leading edge of paper not reaching the exit sensor
[E020] Trailing edge of paper not passing the exit sensor
Open the jam access cover. Is there any paper on the transport path?
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YES Æ Remove the paper.
NO
Is the exit sensor working? (Perform the input check in the test mode: 03-[FAX]ON/[2]/[B])
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NO Æ 1) Check if the connector of the exit sensor is disconnected.
2) Check if the connector CN302 on the LGC board is disconnected.
3) Check if the connector pins are disconnected and the harnesses are open
circuited.
4) Check if the conductor pattern on the LGC board is short circuited or open
circuited.
5) Replace the exit sensor.
6) Replace the LGC board.
YES
Is the registration clutch working? (Perform the output check in the test mode: 03-108/158)
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NO Æ 1) Check if the connector of the registration clutch is disconnected.
2) Check if the connector CN318 on the LGC board is disconnected.
3) Check if the connector pins are disconnected and the harnesses are open
circuited.
4) Check if the conductor pattern on the LGC board is short circuited or open
circuited.
5) Replace the registration clutch.
6) Replace the LGC board.
YES
Check the registration roller. Replace it if it is worn out.
04/09
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