Gathering Trouble Data
LOGIQ e – Basic Service Manual 7-3
5461614-100 English Rev. 6
Gathering Trouble Data
Overview
There may be a time when it would be advantageous to capture
trouble images and system data (logs) for acquisition to be sent
back to the manufacturer for analysis. There are different
options to acquire this data that would give different results
Contents in this Section
• ‘Overview’ on page 7-3
• ‘Collect Vital System Information’ on page 7-3
• ‘Collect a Trouble Image with Logs’ on page 7-5
Collect Vital System Information
The following information is necessary in order to properly
analyze data or images being reported as a malfunction or being
returned to the manufacturer:
Product Name = LOGIQ e
From the Utility>System>About screen:
Applications Software
• Software Version
• Software Part Number
System Image Software
• Image Revision
• Image Part Number
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