Quantum DXi4700 User Manual

Chapter 12: Troubleshooting
Common Problems and Solutions
Quantum DXi4700 User’s Guide 382
Ethernet Network Problems
Table 1 below describes corrective actions for problems occurring with the Ethernet network.
Table 1: Ethernet Network Problems
Problem Corrective Action
The Ethernet link light
on the DXi4700 is not lit
when a cable is
connected to a hub or
switch.
Check to make sure the Ethernet cable is not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the DXi4700 is damaged. Contact the Quantum Customer Support department
(see Getting More Information or Help).
The Ethernet link light
on the switch or hub is
not lit when a cable is
connected to DXi4700
system.
Check to make sure the Ethernet cable is not a cross-over cable. Use only “straight”
CAT-6 Ethernet cables.
Port on the hub or switch is not active or damaged.
Port on the DXi4700 is damaged. Contact the Quantum Customer Support department
(see Getting More Information or Help).
DXi4700 system is not
visible on the Ethernet
network.
Try to ping the DXi4700 system IP address from a host on the same network. If the
ping reports round trip times, the DXi4700 system is active. If not, check the cables,
switches, or hubs for damaged components. If everything checks out, contact the
Quantum Customer Support department (see Getting More Information or Help).
DXi4700 remote
management pages are
not visible.
IF you cannot connect to the DXi4700 remote management pages, verify that the
following network settings for the DXi4700 are correct:
l Hostname
l IP addresses
l Default gateway
l Subnet mask
l Domain name (optional)
An Ethernet cable is
removed during normal
operation.
The system will discontinue use of the associated Ethernet port. A Service ticket will
be issued. The possibility of errors exist; data corruption will not occur.
Reconnect the cable as soon as possible. It is not necessary to power the system off.
Depending on the state of the system when the Ethernet cable was removed,
replication, system management, or ingest may need to be restarted.

Quantum DXi4700 Specifications

General

Brand	Quantum
Model	DXi4700
Category	Storage
Language	English