•
Type of activity being performed on the device when the problem occurred
•
Configuration data displayed by one or more show commands
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
•
Case Manager at CSC: http://www.juniper.net/cm/
•
Telephone: +1-888-314-JTAC1-888-314-5822, toll free in U.S., Canada, and Mexico
NOTE: For international or direct-dial options in countries without toll free
numbers, see http://www.juniper.net/support/requesting-support.html.
If you are contacting JTAC by telephone, enter your 11-digit case number followed by the
pound (#) key for an existing case, or press the star (*) key to be routed to the next
available support engineer.
The support representative validates your request and issues an RMA number for return
of the component.
Related
Documentation
Prevention of Electrostatic Discharge Damage on page 273•
Packing an EX4200 Switch or Component for Shipping
If you are returning an EX4200 switch or component to Juniper Networks for repair or
replacement, pack the item as described in this topic.
Before you begin packing the switch or component:
•
Ensure that you have retrieved the original shipping carton and packing materials.
Contact your JTAC representative if you do not have these materials, to learn about
approved packing materials. See “Contacting Customer Support to Obtain Return
Material Authorization” on page 219.
Ensure that you have the following parts and tools available:
•
Antistatic bag, one for each switch or component
•
Phillips (+) screwdriver, number 2
This topic describes:
•
Packing an EX4200 Switch for Shipping on page 220
•
Packing EX4200 Switch Components for Shipping on page 221
Packing an EX4200 Switch for Shipping
To pack a switch for shipping:
Copyright © 2017, Juniper Networks, Inc.220
EX4200 Switch Hardware Guide
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