To return a defective hardware component:
1. Determine the part number and serial number of the defective component.
2. Obtain an RMA number from the Juniper Networks Technical Assistance Center (JTAC).
You can send e-mail or telephone as described above.
3. Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
Description of the failure
4. The support representative validates your request and issues an RMA number for
return of the component.
5. Pack the component for shipment.
Displaying MX5, MX10, MX40, and MX80 Components and Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To display all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis MX80
Midplane REV 01 711-031594 JR6922 MX80
Routing Engine BUILTIN BUILTIN Routing Engine
TFEB 0 BUILTIN BUILTIN Forwarding Engine
Processor
QXM 0 REV 05 711-028408 JR6848 MPC QXM
FPC 0 BUILTIN BUILTIN MPC BUILTIN
MIC 0 BUILTIN BUILTIN 4x 10GE XFP
PIC 0 BUILTIN BUILTIN 4x 10GE XFP
Xcvr 0 REV 01 740-014289 AD0932M007L XFP-10G-SR
Xcvr 1 REV 01 740-014289 AD0932M009M XFP-10G-SR
Xcvr 2 REV 01 740-014289 AD0932M005N XFP-10G-SR
Xcvr 3 REV 01 740-014279 K9J02T2 XFP-10G-LR
MIC 1 REV 02 750-028380 JR6552 3D 2x 10GE XFP
PIC 2 BUILTIN BUILTIN 1x 10GE XFP
Xcvr 0 REV 01 740-014289 98S803A90363 XFP-10G-SR
PIC 3 BUILTIN BUILTIN 1x 10GE XFP
Xcvr 0 REV 01 740-014289 98S803A90259 XFP-10G-SR
FPC 1 BUILTIN BUILTIN MPC BUILTIN
MIC 0 REV 02 750-028380 JG8544 3D 2x 10GE XFP
PIC 0 BUILTIN BUILTIN 1x 10GE XFP
Xcvr 0 REV 01 740-014289 98S803A90421 XFP-10G-SR
PIC 1 BUILTIN BUILTIN 1x 10GE XFP
Xcvr 0 REV 01 740-014289 98S803A90260 XFP-10G-SR
MIC 1 REV 02 750-028380 JR6544 3D 2x 10GE XFP
Copyright © 2019, Juniper Networks, Inc.134
MX5, MX10, MX40, and MX80 Universal Routing Platforms Hardware Guide
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