Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings: https://www.juniper.net/customers/support/
•
Search for known bugs: https://prsearch.juniper.net/
•
Find product documentation: https://www.juniper.net/documentation/
•
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
•
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://kb.juniper.net/InfoCenter/
•
Join and participate in the Juniper Networks Community Forum:
https://www.juniper.net/company/communities/
•
Create a service request online: https://myjuniper.juniper.net
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool: https://entitlementsearch.juniper.net/entitlementsearch/
Creating a Service Request with JTAC
You can create a service request with JTAC on the Web or by telephone.
•
Visit https://myjuniper.juniper.net.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, see
https://support.juniper.net/support/requesting-support/.
Copyright © 2019, Juniper Networks, Inc.xviii
MX5, MX10, MX40, and MX80 Universal Routing Platforms Hardware Guide
To Next Page
Loading...
Need help?
General
