Juniper SRX110 Hardware Guide

APPENDIX D
Contacting Customer Support and
Returning the SRX110 Services Gateway
Hardware
This appendix describes how to return the SRX110 Services Gateway to Juniper Networks
for repair or replacement. This appendix includes the following topics:
•
Return Procedure for the SRX110 Services Gateway on page 139
•
Locating the SRX110 Services Gateway Component Serial Number and Agency
Labels on page 140
•
Contacting Customer Support to Obtain a Return Materials Authorization on page 141
•
Packing the SRX110 Services Gateway and Components for Shipment on page 143
Return Procedure for the SRX110 Services Gateway
Follow the tasks list provided in Table 50 on page 139 to return an SRX110 Services Gateway
or component to Juniper Networks for repair or replacement:
Table 50: Return Procedure for SRX110 Services Gateway
For more information, seeTaskStep
“Locating the SRX110 Services
Gateway Component Serial Number
and Agency Labels” on page 140
Determine the part number and serial
number of the device or component.
1
“Information You Might Need to Supply
to Juniper Networks Technical
Assistance Center” on page 142
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
“Packing the SRX110 Services Gateway
and Components for Shipment” on
page 143
Pack the SRX110 Services Gateway or
component for shipping.
3
139Copyright © 2013, Juniper Networks, Inc.

Juniper SRX110 Specifications

General

Brand	Juniper
Model	SRX110
Category	Gateway
Language	English