Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide 57
column heading by which you want the tickets sorted. Repeatedly
clicking a column heading toggles between ascending and
descending order.
Viewing Ticket Details Tickets provide detailed information about the ticket itself, the reports
that are associated with it, and a repair page that gives guidance for
resolving the issue. These tickets provide important information about
library conditions from which the issue emerged and helpful
information for resolving it.
To display the detailed information for a particular ticket, perform the
following steps:
1 On the Ticket List dialog box in the Select Ticket area, click the
appropriate ticket row to highlight it.
2 Click Details. The Ticket Details dialog box appears with the Details
tab displayed.
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