Chapter 2: Troubleshooting Your Library
Working With Tickets
90 Quantum Scalar i6000 User’s Guide
2 Under Specify Report Criteria, click criteria options in the lists to
customize the content and appearance of the Tickets Report.
Tab l e 7 on page 86 summarizes the available report criteria options.
3 Under Te m pl a te s , click Save.
4 Type a name for the template, and then click OK. The template
appears in the list under Tem p l a te s .
5 To load the saved report criteria at a later time, click the template in
the list, and then click View to generate the report.
6 To c l o se th e Report Criteria dialog box, click Cancel.
Suppressing Tickets and
Ticket Notifications
By default, the library provides notifications whenever a problem occurs.
Notifications include:
•For Severity 1 issues, an e-mail is sent to Quantum Technical Support
(
techsup@quantum.com). This is set up by default in the Setup >
Notifications > System Setup dialog box, Rules tab. See Setting
Up E-mail Notifications on page 190 for more information.
• An e-mail is sent to individuals that you have set up in the Setup >
Notifications > System Setup dialog box, Rules tab. See
Setting
Up E-mail Notifications on page 190 for more information.
• A ticket is generated (see Viewing Ticket Details on page 57 for
more information).
You can suppress these notifications and ticket generation as follows:
1 Select Setup > Notifications > Tickets Filter.
2 The Suppress Tickets Filter dialog box appears. The displayed table
lists all tickets that have ever been issued for your library, plus all
tickets pertaining to Tape Alerts (indicated by the Tape Alert number
in the TA# column). Tape Alert tickets are listed even if they were
not issued for the library.
Note: The list does not update dynamically. You can click the
Refresh button to update the list
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