Chapter 2: Troubleshooting Your Library
Working With Tickets
66 Quantum Scalar i6000 User’s Guide
Severity The severity level that is associated with the status group (subsystem). Possible
levels are:
•Failed
•Degraded
•Warning
•Good
FRU ID The identifier for the FRU.
FRU Instance In libraries with multiple FRUs of the same kind, the specific FRU that caused the
report. This field usually identifies a particular FRU by its location in the library
(for example, [1,1,1,8,1,1] for a drive sled). If the library has only one instance of
the FRU, this field is blank.
FRU Category The category to which the FRU belongs.
Reason A brief explanation of why the FRU caused the report. Reasons describe the
causes of issues.
Error Code A number that is associated with a particular issue that caused the ticket report.
Because more than one issue can cause a report, an error code provides another
level of detail to what the report provides. The error code maps to a portion of
library firmware code, which a trained analyst can examine to determine the
root cause of an issue. This information is for technical support use only.
Modifier A numerical qualifier, in hexadecimal format, that provides context for an error
condition. A modifier adds another level of detail to what the error code
provides. If a modifier does not exist for the error condition, this field is set to
“0x0”. This information is for technical support use only.
Repair Link The name of the repair page that is associated with the report.
Report Description A summary description of the report.
Element Description
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