Chapter 2: Troubleshooting Your Library
Working With Tickets
Quantum Scalar i6000 User’s Guide 81
Note: Before you perform the following procedure, you must make
sure that e-mail is appropriately configured in the LMC so that
the library can send ticket details to the recipient. See
Configuring E-mail on page 187.
To mail, save, or print information for a particular ticket, perform the
following steps:
1 Make sure that the Ticket Details dialog box displays information
for the ticket that you want to send. See
Displaying Ticket Lists on
page 52 and Viewing Ticket Details on page 57.
2 Click Send. The Ticket Information dialog box appears.
3 Perform one of the following tasks:
• To indicate that you want to send the information as an e-mail
message to a recipient, select Email, and then either type an e-
mail address in the Email text box or select an existing address
from the drop-down list. You can type a comment in the
Comment text box to send with the information.
• To indicate that you want to save the information, select Save,
and then either type in the Save text box a path and a file name
to which you want the information saved or click Browse to
specify a location and a file name.
Note: The Save option is available to remote client users only.
It appears grayed out on the touch screen.
• To indicate that you want to send the information to a printer,
select Print.
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