Sam4POS Operators Manual v2.33 Advanced Operations • 123
Hold/Print Hold
This feature is used in a table service restaurant. It prevents kitchen printer /KVS instructions from being sent
immediately after items are registered and stored. For example, an employee registers a customer order consisting
of appetizers and main course entrees. Without this feature, both the appetizer and main course items are sent to
the kitchen at the same time. With this feature, the employee can "hold" main course items, which prevents them
from being sent to the kitchen printer (even though they are programmed to be sent to a printer). Then, later, the
employee can recall the check and print the main course items, so they can be prepared and served when the
customer is ready to eat them.
A held item is indicated on the display with an 'H' below the item, next to the tax status indicator.
See Program Mode Options \Options \ Guest Check Option to set the following related options:
Warning on held items at finalization – Display warning to operator that the check has held items when
employee attempts to finalize the check, Yes or No.
Automatically select held items on guest check is recall – (This flag is to facilitate printing of held
items.)
Certain items can be set to automatically hold items by group; see Program Mode \ PLU \ PLU Status Group. (For
example, you may wish to automatically hold dessert items when they are first entered.)
Note: Alpha text entries made after a held item will not follow the item when a check is recalled, and the item is
released.
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