274 • Appendix Sam4POS Operators Manual v2.33
14. Press the back-arrow icon on the title bar to exit the log backup.
15. When Logs and Database have uploaded; provide the following to CRS:
a. Dealer Name
b. Store Name
c. Terminal Name
If the FTP Backup Fails
If the backup to the FTP site fails, some things to check would be:
1. Verify the FTP setting is correct:
a. IP Address: crsftp.crs-usa.com
b. Port Number: 0
2. Check to see if there are any 0 byte log files on the terminal; delete them if there are:
a. Log in with Team Viewer
b. May need to install ES File Explorer (available on the Sam4POS page\CRS web site)
c. Exit to the main Android screen; go to the File Manager.
d. Look for 0 byte log file in the Sam4POS \ Log Folder; delete the 0 byte files.
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