CP80 and CP80 Plus Service Manual 4-15
Ribbon Break Errors
Symptom Comments
Ribbon did not break, but the
error is reported.
• Clean the printhead. It may be preventing the ribbon from
advancing.
• Check the ribbon encoder wheel. Verify that it is
positioned in the sensor and is not damaged.
• Check the ribbon motion sensor cable to make sure it is
connected.
• Check the sensor to make sure it is functional and correctly
aligned.
• Check the ribbon motor and make sure it is functional.
• Check the ribbon motor gear and take-up spool gear for
damage or broken teeth.
• Check the ribbon cartridge clutch.
• Check that the ribbon is attached to the take-up ribbon
core.
• Check to see that the ribbon is not sticking to the card.
The ribbon frequently breaks.
• Check the Card Registration Offset.
• Adjust the image trimming farther from the edge of the
card.
• Make sure an CP Series ribbon is installed.
• Make sure the printing intensity is not too dark. On an
edge-to-edge image when the leading edge of the image
uses 100% of a color (Y, M, or C), the ribbon may get
burned if the card is not fully under the printhead to absorb
the heat.
• Check for burrs on the edges of the cards.
• Make sure the cards being used are not already printed.
Card Jams Between Upper and Lower Duplex
Symptom Comments
The cards are not being handed
off properly between the upper
duplex and lower duplex.
• Check and adjust the home position for both duplex
assemblies.
• Verify that there are no obstructions on the interstage
platform that block the opening, such as lost cards.
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