4-30 Troubleshooting
Error
Code
Symptom Comments
MS-01435 The magnetic stripe module is
not installed or detected. Make
sure the card creation
application does not send
magnetic stripe data if no
module is installed.
 ERR_MS_NOT_INSTALLED
• The main or magnetic stripe control board may
be defective.
• Power cycle the printer.
If the error continues, replace the main or
magnetic stripe control board.
Laminator Errors (OP)
Error
Code
Symptom Comments
OP-01604 Thermocouple problem in the
L1 laminator.
 ERR_OPT1_THERMO_FAILURE
• Check the thermocouple wire for damage.
• If the thermocouple was recently replaced, verify
that it is not installed backward.
• Verify that the thermocouple connector is not
unplugged or plugged in backward.
OP-01605 Heater problem in the L1
laminator.
 ERR_OPT1_HEATER_FAILURE
The heater temperature is not what is expected.
• Inspect the heater cable. Make sure it is plugged in
to the board and both ends of the heater.
• Use Diagnostics to see what heater temperature is
being reported. If the heater is hot but the reported
temperature is low, then the thermocouple is bad.
• If the heater is not heating, check/replace the
heater.
OP-01611 The heated roller is not ready
in the L1 laminator
 ERR_OPT1_ROLLER_POSITION
• Inspect the heater lift motor and gears.
• Check the heater home sensor.
• Inspect the heater lift cam for damage. Make sure
the sensor flag is not broken off.
OP-01612 A card is stuck in the L1
laminator. Make sure the card
can move then click Retry.
 ERR_OPT1_CARD_JAM
The laminator sensor did not clear when expected.
• Make sure the sensor is plugged into the control
board.
• Make sure the sensor is clean and functioning.
OP-01613 The supply material is not
ready in the L1 laminator.
 ERR_OPT1_FOIL_INDEX
The foil index was not seen as expected. This can
also include not seeing a smart card cutout.
• Make sure the sensor is clean and functioning.
• Make sure the sensor is fully inserted in its mounting
slot.
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