4-18 Troubleshooting
Error Codes
When an unexpected or undesired event occurs, the printer and/or software will
generate an error code to be displayed on the monitor. Many times the error code
is intended to be informational to instruct the operator to perform a required or
routine task. Other times the error code is the result of a non-routine event that
indicates a more serious problem with the system.
Error Code Prefixes
The error messages use the following prefixes to indicate the source of the
problem:
Driver API AP-008xx
Printer Driver Errors DR-009xx
Input Errors IS-012xx
Duplex Errors DM-007xx
System Errors SY-013xx
Magnetic Stripe Errors MS-014xx
Laminator Errors OP-016xx
Print Errors PR-017xx
Smart Card Errors SC-018xx
General Notes
This section is not intended to instruct the user on how to handle routine errors.
For errors considered to be routine, the solution presented is based on the
assumption that the error is repetitive. For example, a simple card jam can occur
periodically without a specific cause. However, a repetitive card jam would
indicate a problem with the printer.
 In the tables below, the name of the error handling procedure call is included
under the symptom of the error. This procedure name is never displayed, but
it is included here to provide additional information about the specific error.
For example, the procedure name called when a card is lost in the duplex is
2 ERR_FLP_CARD_LOST.
 There is a significant difference between a card being lost versus stuck (or
jammed). A lost card means it was not seen by a sensor. A jammed card
means the sensor never cleared. These two distinctions can be helpful when
determining the cause of an error. For example, if the printer is reporting a
jammed card but the card is not located under the sensor, then the first place
to begin troubleshooting is with the sensor (it is possibly unplugged).
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