9. If the Internal SD Card Redundancy option is set to Enabled at the time of the SD card
failure, the system prompts you to perform a rebuild.
Note: The rebuild is always sourced from the primary SD card to the secondary SD card.
Troubleshooting an optical drive
Before you begin
CAUTION Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Procedure
1. Try using a different CD or DVD.
2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA
controller and the drive's SATA port are enabled.
3. Run the appropriate diagnostic test.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical
outlet.
5. If installed, remove the bezel.
6. Remove the system cover.
7. Ensure that the interface cable is securely connected to the optical drive and to the
controller.
8. Ensure that a power cable is properly connected to the drive.
9. Install the system cover.
After you finish
If the problem persists, see the Getting help section.
Troubleshooting a hard drive
Before you begin
CAUTION
This troubleshooting procedure can erase data stored on the hard drive. Before you
proceed, back up all files on the hard drive.
CAUTION Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that are shipped with your product.
Procedure
1. Run the appropriate diagnostic test. See the Using system diagnostics section.
Depending on the results of the diagnostics test, proceed as needed through the following
steps.
Troubleshooting your system
Dell PowerEdge R430 Owner's Manual 211
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