Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
143
Configuring Per-Portal Virtual Assist Settings
The administrator can enable Secure Virtual Assist on a per-portal basis.
The Virtual Assist tab in the Add Portal screen provides almost the same configuration options for this portal as
are offered by the global Secure Virtual Assist > Settings page.
To configure the Virtual Assist settings for a portal:
1 Navigate to Portals > Portals.
2Click Add Portal or Configure next to the portal you want to configure. The Add Portal or Edit Portal
screen displays.
3Click the Virtual Assist tab.
4 To allow Virtual Assist on this portal, select Enable Virtual Assist for this Portal.
5Select Display Technician Button. If this box is not selected, Virtual Assist is hidden and technicians
are required to login directly through a downloaded client.
6Select Display Request Help Button to allow users to request assistance through the portal.
7Select Enable Virtual Access Mode to allow Secure Virtual Access connections to be made to this
portal. This must be enabled per-portal for Secure Virtual Access to function. If this box is selected, you
can then select Display Virtual Access Setup Link to display the corresponding link on the portal. For
more information on Secure Virtual Access functionality, see Enabling a System for Secure Virtual Access
on page 58.
8Use the Run Virtual Assist without installation feature to allow users to launch Virtual Assist without
installing it on the client machine. This feature can be enabled globally or per portal.Select one of the
following from the drop-down list:
• Select Use Global Setting to apply the global setting to this portal.
To Next Page
Loading...
Need help?
General
