Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
56
•True Size - Zooms to 100 percent.
•Refresh - Refreshes the display of the customer’s computer.
• File Transfer - Launches a window to transfer files to and from the customer’s computer. see Using the
Secure Virtual Assist File Transfer on page 57 for more information.
• Chat - Launches the chat window to communicate with the customer. The technician can also use the
dedicated chat window in the bottom left window of the Secure Virtual Assist application.
•System Info -Displays detailed information about the customer’s computer.
• Reboot Customer - Reboot the customer’s computer. Unless you have Requested full control, the
customer is warned about and given the opportunity to deny the reboot.
• Active Screens - Switches to a second monitor if the customer’s computer has more than one monitor
configured.
In MacOS, the taskbar contains the following buttons:
•Refresh - Refreshes the display of the customer’s computer.
•System Info -Displays detailed information about the customer’s computer similar to that shown for a
Windows computer.
•Reboot - Reboot the customer’s computer. Unless you have Requested full control, the customer is
warned about and given the opportunity to deny the reboot.
• Chat - Launches the text chat window to communicate with the customer. The technician can also use
the dedicated chat window in the bottom left window of the Secure Virtual Assist application.
• File Transfer - Launches a window to transfer files to and from the customer’s computer. see Using the
Secure Virtual Assist File Transfer on page 57 for more information.
•Hide Toolbar - Hides the taskbar from view.
•Gray Color - Displays everything in grey monochrome
Controlling the Secure Virtual Assist Display
• Full Screen - Hides all of the Secure Virtual Assist toolbars and displays the customer’s desktop on the
technician’s entire screen with the Secure Virtual Assist taskbar in the top left corner.
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