Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
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Secure Virtual Assist Configuration
This section provides information and configuration tasks specific to the Secure Virtual Assist pages on the
Dell SonicWALL Secure Mobile Access web-based management interface.
Secure Virtual Assist is an easy to use tool that allows Secure Mobile Access users to remotely support customers
by taking control of their computers while the customer observes. Providing support to customers is
traditionally a costly and time consuming aspect of business. Virtual Assist creates a simple to deploy, easy to
use remote support solution. This feature is now supported on Windows and MacOS.
For more information on Secure Virtual Assist concepts, see Secure Virtual Assist Overview on page 49. You can
also view the Secure Mobile Access Secure Virtual Meeting and Secure Virtual Assist Feature Module for
additional information.
To p i c s:
• Secure Virtual Assist > Status on page 259
• Secure Virtual Assist > Settings on page 260
• Secure Virtual Assist > Log on page 266
• Secure Virtual Assist > Licensing on page 266
Secure Virtual Assist > Status
This section provides an overview of the Secure Virtual Assist > Status page and a description of the
configuration tasks available on this page.
The Secure Virtual Assist > Status page displays a summary of current active requests, including the customer
name, the summary of their issue they provided, the status of the Virtual Assist session, and which technician is
assisting the customer. For the technician, the page displays the portal, domain, and status.
Figure 38. Virtual Assist > Status
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