Dell SonicWALL Secure Mobile Access 8.5
Administration Guide
260
On the right side of the screen, Streaming Updates indicates that changes to the status of customers is
dynamically updated. Click ON/OFF to enable/disable Streaming Updates, respectively.
Click Logout to remove a customer from the queue. If the customer is currently in a session, both the customer
and technician are disconnected.
For information about using Virtual Assist as a technician, see the following sections:
• Launching a Secure Virtual Assist Technician Session on page 52
• Performing Secure Virtual Assist Technician Tasks on page 54
Secure Virtual Assist > Settings
This section describes the Secure Virtual Assist > Settings page and the configuration tasks available on this
page. The Virtual Assist options are divided into the following tabs:
• General Settings on page 260
• Request Settings on page 262
• Notification Settings on page 263
• Customer Portal Settings on page 264
• Restriction Settings on page 265
General Settings
To configure Virtual Assist general settings:
1 Navigate to the Secure Virtual Assist > Settings page.
2 To require customers to enter a password before being allowed to access Virtual Assist, enter the
password in the Assistance Code window.
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