Table 1. Start Table (continued)
Symptom What You Should Do
One or more of the following was reported:
v Noise
v Smoke
v Odor
Go to “Appendix D. System Safety
Inspection” on page 957.
A part is broken or damaged. Go to “Part Assemblies” on page 802 to get
the part number.
Thengoto“Chapter 4. Removal and
Installation Procedures” on page 617 to
exchange the part.
There is a problem with the Operations Console or the remote control panel
The System Remote Control Panel is not
working properly.
Perform “Operations Console-PIP2” on
page 383.
The Operations Console will not connect or
there is an SRC code of A6xx5001
(B6xx5001), A6xx5004 (B6xx5004), or
A6xx5007 (B6xx5007) and the system
attention light is on.
Perform “Operations Console-PIP1” on
page 381.
You cannot find the symptom in this table
You cannot find the symptom in this table.
Note: Information about a 940x frame and
devices in the frame can be found in the
SY44-4934-00, FC 504x Problem Analysis and
Repair and Parts information.
Go to “Using the Service Action Log”.
Using the Service Action Log
1. Search for an entry in the Service Action Log that matches the time, SRC, or
resource of the reported problem.
a. On the command line, enter
STRSST
(the Start System Service Tools) command.
If you cannot get to SST, use function 21 to get to DST (see “Accessing
Dedicated Service Tools” in the iSeries Service Functions). Do not IPL the
system to get to DST.
b. On the Start Service Tools Sign On display, type in a User ID with QSRV
authority and Password.
c. Select Start a Service Tool.
d. On the Start a Service Tool display, select the Hardware Service Manager (see
the iSeries Service Functions).
e. Select the Work with service action log option on the Hardware Service
Manager display.
f. On the Select Timeframe display, change the From: Date and Time to a date
and time prior to when the customer reported having the problem.
g. Search for an entry that matches one or more conditions of the problem:
1) SRC
2) Resource
Starting Point
Chapter 1. Starting Problem Analysis 9
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