Did any hardware problems occur at the same time that the performance
problem occurred?
No Yes
↓ Correct the hardware errors.
This ends the procedure.
2. The performance problems are not related to hardware.
3. Perform the following:
a. Ask the customer if they have asked software level one support for any
software PTFs that relate to this problem.
b. Recommend that the customer install a cumulative PTF package if they
have not done so in the past three months.
c. Inform the customer that performance could possibly be improved by
having a system engineer analyze the conditions.
d. Inform the customer that IBM has a Performance Tools Licensed Program
Product (5728-PT1) for sale. This helps determine the areas of the system
that need tuning.
This ends the procedure.
INT-PIP24 Service Processor Data Collection
The service processor reported a suspected intermittent problem. It is important
that you collect data for this problem so that the problem can be corrected. This
procedure tells you how to collect the data.
There are 3 different ways the system may have displayed the SRC. Please follow
the instructions for the correct display method, defined as follows:
1. If this SRC is displayed in the system error log, then record all of the SRC data
words, save all of the error log data and contact your next level of support to
submit an APAR.
2. If the control panel is displaying SRC data words scrolling automatically
through control panel functions 11, 12 and 13 and the control panel user
interface buttons are not responding then perform “SP-PIP42” on page 438
instead of using this procedure.
3. If the SRC is displayed at the control panel and the control panel user interface
buttons respond normally, then record all of the SRC words.
Do not perform an IPL until you perform a storage dump of the service processor.
Follow the remainder of this procedure.
To get a storage dump of the service processor, perform the following:
1. Record the complete system reference code (SRC) (functions 11 through 13 and
20) on the Problem Summary Form (see “Appendix A. Problem Summary
Form” on page 951).
2. To start a storage dump of the service processor, do the following:
a. Select control panel function 25 and press the Enter key.
b. Select control panel function 26 and press the Enter key to enable functions
54 through 70.
c. Select function 70 (CFIOP Storage Dump) on the control panel and press the
Enter key.
d. Wait for the completion SRC or control panel function 01 display to appear
on the control panel.
Intermittent PIPs
340
iSeries Model 830, 840, SB2, and SB3 Problem Analysis, Repair and Parts V5R1
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