ADF/scanner hardware errors
8yy error messages
Error code Description Action
840.01 The scanner is disabled by the administrator. See
“Scanner disabled error service
check” on page 238.
840.02 The scanner is disabled due to other
reasons, such as an invalid license and
hardware errors.
842.00 The scanner failed to communicate. See
“Scanner communication failure
service check” on page 239.
842.01 The scanner failed to communicate due to a
hardware protocol.
842.02 The scanner failed to communicate due to a
logical protocol.
843.00 The scanner carriage failed to return to its
home position.
See
“Flatbed home position service
check” on page 242.
849.01 The configuration error indicates that a
modem is installed.
See
“Scanner configuration error
service check” on page 240.
849.10 The configuration error indicates that a hard
disk is installed.
Scanner disabled error service check
Actions Yes No
Step 1
a From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > Disable Scanner > Enable
b Reset the printer, and then perform an ADF scan job.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a From the home screen, navigate to:
Settings > Device > Maintenance > Configuration Menu >
Scanner Configuration > Disable Scanner > Disable
b Reset the printer, and then perform an ADF scan job.
Does the display indicate that the ADF is disabled?
Go to step 3. Go to step 4.
7528
Diagnostic information
238