Modem/fax card service check
Actions Yes No
Step 1
Reseat the telephone cable on the LINE port of the printer and on
the wall jack.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check if the telephone cable sends and receives calls.
Does the cable send and receive calls?
Go to step 4. Go to step 3.
Step 3
Connect the telephone cable to a working wall jack.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Reseat the modem card ribbon cable on the modem card and on
the JFAX connector on the controller board.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Check the modem card ribbon cable for continuity.
Does the cable have continuity?
Go to step 6. The problem is
solved.
Step 6
Replace the modem card ribbon cable.
Does the problem remain?
Go to step 7. The problem is
solved.
Step 7
Measure the voltages of pins 4, 5, and 7 of the JFAX connector on
the controller board.
Note: Pins 9, 11, 13, 15, 17, and 19 are GND.
Are the voltages of pins 4 and 5 equal to +3.3 V DC and pin 7 equal
to +5 V DC?
Go to step 8. Go to step 9.
Step 8
Replace the fax card.
Does the problem remain?
Go to step 9. The problem is
solved.
Step 9
Replace the controller board. See
“Controller board removal” on
page 409.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
7528
Diagnostic information
248