Actions Yes No
Step 11
Check if the printer sends a fax to one specific destination.
Does the printer send a fax to one specific destination?
Go to step 13. Go to step 12.
Step 12
Check if the device that does not receive a fax can send a fax.
Does the device send a fax?
Go to step 13. Contact the next
level of support.
Step 13
a Enter the Service Engineer menu, and then navigate to:
Fax SE > Fax Settings > AutoPrint T30 Logs
b Check the reported error code. See “Fax error log codes” on
page 254.
c Perform the action suggested for the error.
Does the problem remain?
Go to step 14. The problem is
solved.
Step 14
a Enter the Service Engineer menu, and then navigate to:
Fax SE > Modem Settings > Transmit Level
b Adjust the setting in steps of 1 dB.
Note: The recommended adjustment range is ±5 dB from the
default value.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Fax transmission service check
Actions Yes No
Step 1
Reseat the telephone cable on the LINE port of the printer and on
the wall jack.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
Check for a dial tone.
Is there a dial tone?
Go to step 3. Go to step 5.
Step 3
Use a telephone to check if the telephone line sends and receives
calls.
Does the line send and receive calls?
Go to step 6. Go to step 4.
7528
Diagnostic information
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