Action Yes No
Step 20
Reseat the HVPS and make sure that the contacts freely move.
Does the problem remain?
Go to step 21. The problem is
solved.
Step 21
Replace the transfer module. See
“Transfer module removal” on
page 388.
Does the problem remain?
Go to step 22. The problem is
solved.
Step 22
Replace the HVPS. See
“HVPS removal” on page 373.
Does the problem remain?
Contact the next
level of support.
The problem is
solved.
Skewed print service check
Action Yes No
Step 1
Check the paper for improper loading and damage, and replace if
necessary.
Does the problem remain?
Go to step 2. The problem is
solved.
Step 2
a From the home screen, touch Settings > Device > Preferences.
b Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Go to step 4. Go to step 3.
Step 3
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Go to step 4. The problem is
solved.
Step 4
Check the ITM for proper installation and damage, and reinstall if
necessary.
Does the problem remain?
Go to step 5. The problem is
solved.
Step 5
Perform the printhead alignment adjustment. See
“Printhead
alignment adjustment” on page 303.
Does the problem remain?
Go to step 6. The problem is
solved.
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Diagnostic information
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