Quantum Scalar i6000 User Manual

Chapter 2: Troubleshooting Your Library
Working With Tickets
60 Quantum Scalar i6000 User’s Guide
FRU SN The serial number of the particular FRU.
Repair Link The name of the repair page that is associated with the ticket.
FRU Status The status of the FRU. Possible statuses are:
•Failed
•Degraded
• Warning
•Good
Error Code A number that is associated with a particular issue that caused the ticket
report. Because more than one issue can cause a report, an error code
provides another level of detail to what the report provides. The error code
maps to a portion of library firmware code, which a trained analyst can
examine to determine the root cause of an issue. If the ticket is in the Closed
or Verified state, this field is set to N/A. This information is for technical
support use only.
FRU Logical SN The logical serial number that the library assigns to a drive in a specific
location. This is not the serial number of the particular FRU (see FRU SN in
this table). If a drive is replaced by another drive in the same library location,
the logical serial number remains the same. From the host’s perspective, the
replacement drive is the same as the original one. This field appears for all
drive-related tickets only. If the logical serial number addressing feature is
disabled for the library, Disabled appears in this field.
Description area A summary description of report information that is associated with the
ticket. It includes reason text that describes the cause of the ticket.
In the FRU History Ticket List area:
ID The library-assigned identifier for the history ticket.
Description A summary description of the history ticket. The description identifies the
FRU that caused the ticket and includes reason text that describes the cause
of the ticket.
All tickets that appear on the Details tab, including the ones in the FRU
History Ticket List area and the Ticket # area, see the same specific FRU.
State The current state of the history ticket. All history tickets are in the Closed or
Verified state.
Element Description

Quantum Scalar i6000 Specifications

General

Form Factor	Rack-mountable
Interface	Fibre Channel, SAS
Product Type	Tape Library
Cooling	Redundant cooling fans
Dimensions	Varies by configuration
Weight	Varies by configuration
Operating Humidity	20% to 80% non-condensing
Scalability	Scalable
Drive Types	LTO
Redundancy	Redundant power supplies
Management	Web-based management
Tape Technology	LTO
Supported Media	LTO Ultrium 9, LTO Ultrium 8, LTO Ultrium 7, LTO Ultrium 6
Power Supply	Redundant power supplies
Non-operating Humidity	5% to 95% non-condensing