9 Warranties
9.1 Product Warranty
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer,
the customer shall be granted a manufacturer’s Warranty under the conditions set out below:
In the case of new devices and their components exhibiting defects resulting from manufacturing
and/or material faults within 12 months of entry into service (maximum of 15 months from ship-
ment), Universal Robots shall provide the necessary spare parts, while the user (customer) shall
provide working hours to replace the spare parts, either replace the part with another part reflect-
ing the current state of the art, or repair the said part. This Warranty shall be invalid if the device
defect is attributable to improper treatment and/or failure to comply with information contained
in the user guides. This Warranty shall not apply to or extend to services performed by the au-
thorized dealer or the customer themselves (e.g. installation, configuration, software downloads).
The purchase receipt, together with the date of purchase, shall be required as evidence for invok-
ing the Warranty. Claims under the Warranty must be submitted within two months of the War-
ranty default becoming evident. Ownership of devices or components replaced by and returned to
Universal Robots shall vest in Universal Robots. Any other claims resulting out of or in connection
with the device shall be excluded from this Warranty. Nothing in this Warranty shall attempt to
limit or exclude a Customer’s Statutory Rights nor the manufacturer’s liability for death or per-
sonal injury resulting from its negligence. The duration of the Warranty shall not be extended by
services rendered under the terms of the Warranty. Insofar as no Warranty default exists, Universal
Robots reserves the right to charge the customer for replacement or repair. The above provisions
do not imply a change in the burden of proof to the detriment of the customer. In case of a de-
vice exhibiting defects, Universal Robots shall not be liable for any indirect, incidental, special or
consequential damages, including but not limited to, lost profits, loss of use, loss of production or
damage to other production equipment.
In case of a device exhibiting defects, Universal Robots shall not cover any consequential damage
or loss, such as loss of production or damage to other production equipment.
CAUTION:
It is generally advised to avoid the use of accelerations higher than
needed for a given application. High accelerations, especially in com-
bination with high loads, can lead to reduced life time of the robot.
For applications with short cycle times and high requirements for
speed, it is generally advised to use blends as much as possible to
ensure smooth trajectories without the need for high accelerations.
Version 3.10
Copyright © 2009–2019 by Universal Robots A/S. All rights reserved.
I-55 UR3/CB3
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