6.6 Error Messages and Error Codes 215
Error Codes
Error codes are six-digit numbers that appear on the control panel when errors occur. Such
errors include abnormal print jobs and printer malfunctions.
Error codes provide important information that identifies the causes of errors. Please have
the applicable error codes on hand when calling our Customer Support Center or your
dealer.
The following table lists the error codes that can be resolved by users. When an error code
is displayed, see if it is listed in the following table.
The following error codes are listed in ascending order.
Note
• XPS stands for XML Paper Specification.
Error Code Cause/Remedy
016-210 This feature cannot be used because the HDD Extension Kit (optional) is not installed. Install the
HDD Extension Kit (optional) to use this feature. The feature enhance Kit feature could not be
enabled.
016-211 This feature cannot be used because the Extension System Memory (optional) is not installed.
Install the Extension System Memory to use this feature.
016-212
016-215
016-217
016-219
An error occurred in the software.
Switch the printer’s power off, swich it back on after the control panel display has gone dark, and
then try the same operation again.
If this does not resolve the problem, contact our Customer Support Center or your dealer.
016-400 The 802.1x user name and password are wrong.
Check the user name and password and enter them correctly. If this does not solve the problem,
check for problems with your network environment.
016-401 802.1x authentication protocol cannot be processed.
Reconfigure the printer's authentication protocol so it matches that of the authentication protocol
of the authentication server.
016-402 The authentication connection timed out.
Check the switch setting of the authentication device connecting the printer and physical network,
and/or the network connection.
016-403 The root certificate does not match.
Check the authentication server and store the root certificate of the authentication server's
certificate on the printer.
If you are unable to obtain the root certificate of the server certificate, Set [Verify SrvrCert] under
[IEEE 802.1x] to [Disabled].
016-404 An internal error occurred.
Re-try the same operation. If this does not correct the situation, it could indicate a mechanical
problem. Contact our Customer Support Center or your dealer.
016-405 A fault has been detected in the certificate database file when activating the system. Initialize the
certificate.
Refer to
• “ [Init/Delete Data]” (P. 186)
016-406 [EAP-TLS] is selected for the 802.1x authentication method, but the SSL client certificate is either
deleted or not configured.Resolve this by one of the following:
• Store an SSL client certificate in the printer and configure it as the SSL client certificate.
• If the SSL client certificate cannot be configured, select an authentication method other than
[EAP-TLS].
Refer to
• CentreWare Internet Services online help
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