7-1
Chapter 7
Service
7
In this chapter you find the following sections:
• Getting support: Helpdesk
• Software update
• Status signalling with LEDs and status messages
• Removal and replacement of the ACU
• Removal and replacement of ADU modules
• Troubleshooting
7.1 Getting support: Helpdesk
If this manual does not provide the remedies to solve your problem, contact your service
provider.
7.1.1 Help desk and diagnostic report
During the installation you can enter the support contact for this installation.
To access the Help desk, select HELPDESK from the left navigation pane.
Figure 7-1: Web interface: HELPDESK
Click the link, enter support contact information and click Apply.
You can download the MIB file.
At Legal notice the licence text for the source code of the parts of the FV-110 software
that falls under free and open source software can be displayed.
If you need help with ACU or ADU related issues call your service provider.
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General