Returning a Router or Component for Repair or Replacement
If you need to return an MX10008 router, or an MX10016 router, or a component to Juniper Networks
for repair or replacement, follow this procedure:
1. Determine the serial number of the component. For instructions, see “Locating the Serial Number on
an MX10008 Router or Component” on page 292.
2. Obtain a Return Materials Authorization (RMA) number from the Juniper Technical Assistance Center
(JTAC), as described in “Locating the Serial Number on an MX10008 Router or Component” on page 292.
NOTE: Do not return any component to Juniper Networks unless you have first obtained an
RMA number. Juniper Networks reserves the right to refuse shipments that do not have an
RMA. Refused shipments are returned to the customer through collect freight.
3. Pack the router or component for shipping, as described in “Packing an MX10008 Router or Component
for Shipping” on page 306 or .
For more information about return and repair policies, see the customer support page at
https://www.juniper.net/support/guidelines.html.
SEE ALSO
MX10008 Hardware Overview | 21
Locating the Serial Number on an MX10008 Router or Component | 292
Packing an MX10008 Router or Component for Shipping | 306
Locating the Serial Number on an MX10008 Router or Component
IN THIS SECTION
Listing the Chassis and Component Details Using the CLI | 293
Locating the Chassis Serial Number ID Label on an MX10008 | 300
Locating the Serial Number ID Labels on MX10008 Power Supplies | 300
Locating the Serial Number ID Labels on MX10008 Fan Trays and Fan Tray Controllers | 303
292
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