Firmware Update
D037/D038/D040/D041 5-14 SM
12. Press the “Exit” button. Then turn the copier off and on again.
5.2.5 HANDLING FIRMWARE UPDATE ERRORS
An error message shows in the first line if an error occurs during a download. The error
code consists of the letter “E” and a number (“E20”, for example).
Error Message Table
Code Meaning Solution
20 Cannot map logical address Make sure the SD card is inserted correctly.
21 Cannot access memory HDD connection incorrect or replace hard disks.
22
Cannot decompress
compressed data
Incorrect ROM data on the SD card, or data is
corrupted.
23
Error occurred when ROM
update program started
Controller program abnormal. If the second
attempt fails, replace controller board.
24 SD card access error
Make sure SD card inserted correctly, or use
another SD card.
30
No HDD available for stamp
data download
HDD connection incorrect or replace hard disks.
31
Data incorrect for continuous
download
Insert the SD card with the remaining data
required for the download, the re-start the
procedure.
32
Data incorrect after download
interrupted
Execute the recovery procedure for the intended
module download, then repeat the installation
procedure.
33 Incorrect SD card version
Incorrect ROM data on the SD card, or data is
corrupted.
34
Module mismatch - Correct
module is not on the SD
card)
SD update data is incorrect. Acquire the correct
data (Japan, Overseas, OEM, etc.) then install
again.
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