3.Troubleshooting
39
Fax Connection Unit Error Codes
Error Code - 01
Error
Code
Suggested Cause Action
01(1) IPv4/IPv6 not enabled Enable IPv4 and IPv6
01(3) “Cancel” is pressed by user. -
01(4) A false connection ID is being used. Check that the network is
established.
01(5) Network disconnected because of no response within a
specified time.
01(14)
• The machine either of destination or of local is entering
SP or Initial setting.
• An established connection exists.
• Exit SP or initial setting.
• Wait until the connection has
finished.
Error Code - 02
Error Code Suggested Cause Action
02(5)
• Wrong IP address/hostname is used
• The machine at destination power off
• LAN cable is disconnected
• Network is rebooting.
• Enter the correct IP address/Host name
• Turn on the main power.
• Connect the LAN cable
• Wait until the rebooting has finished.
Error Code - 03
Error
Code
Suggested Cause Action
03
• No user authentication applies for fax application
(i.e. Basic/Windows/LDAP/Custom Auth.)
• Settings other than user authentication are applied
to the fax application.
Configure the user authentication setting for
client-side and Remote Machine as the
following table.
Client-side Machine Remote Machine
OFF OFF
ON OFF
ON ON
Error Code - 04
Error
Code
Suggested Cause Action
04 Although the same user registered to the Remote Machine
• Register the same user to both
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