Mainframe Installation
48
Code Meaning Solution/ Workaround
-12002
Inquiry, registration attempted without acquiring Request
No.
Obtain a Request Number before attempting
the Inquiry or Registration.
-12003 Attempted registration without execution of a
confirmation and no previous registration.
Perform Confirmation before attempting the
Registration.
-12004 Attempted setting with illegal entries for certification
and ID2.
Check ID2 of the mainframe.
-12005 @Remote communication is prohibited. The device has
an Embedded RC gate-related problem.
Make sure that "Remote Service" in User
Tools is set to "Do not prohibit".
-12006 A confirmation request was made after the confirmation
had been already completed.
Execute registration.
-12007 The request number used at registration was different
from the one used at confirmation.
Check Request No.
-12008 Update certification failed because mainframe was in
use.
Check the mainframe condition. If the
mainframe is in use, try again later.
-12009 The ID2 in the NVRAM does not match the ID2 in the
individual certification.
Check ID2 of the mainframe.
-12010 The certification area is not initialized. Initialize the certification area.
Error Caused by Response from GW URL
Code Meaning Solution/ Workaround
-2385 Other error
-2387 Not supported at the Service Center
-2389 Database out of service
-2390 Program out of service
-2391 Two registrations for the same mainframe Check the registration condition of the mainframe
-2392 Parameter error
-2393 External RCG not managed
-2394 Mainframe not managed
-2395 Box ID for external RCG is illegal.
-2396 Mainframe ID for external RCG is illegal.
-2397 Incorrect ID2 format Check the ID2 of the mainframe.
-2398 Incorrect request number format Check the Request No.
Transporting the Machine
• Do not lift the machine together with one or more paper feed unit(s):