Unable to copy
Causes and ActionsYes/NoSymptoms
Document size is too small.CauseYesDocument is not fed
properly from the
document feeder
The minimum document size that can be loaded
on the document feeder is A5.
ActionIf No, go to next
symptom.
If problem is not solved, go to next Cause/Action.
The right type of document is not being used.Cause
The document feeder cannot be used with
irregular sized documents, business cards,
transparencies, or thin documents.
In addition, documents with tags, paper clips,
and cellophane tape cannot be used.
Action
If problem is not solved, go to next
Cause/Action.
The document guides are incorrectly set.Cause
Set the document guides to match the
document size.
Action
If problem is not solved, go to next
Cause/Action.
Part of the document is ripped, and a piece of
paper remains in the document feeder.
Cause
Open the document feeder cover, and remove
the piece of paper.
Action
If problem is not solved, go to next
Cause/Action.
Documents of different sizes are set.Cause
When setting documents of different sizes, be
sure to specify Mixed Size Originals.
Action
User Guide15-38
Problem solving
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