What gets deleted/removed when you reset
This removes the eSIM from your phone. It does not affect your mobile data account. To close an account,
contact your carrier.
Reset
1. Go to Settings > System > Reset options.
2. Tap Erase eSIMs.
Reset app preferences
This reset doesn't allow you to choose individual apps; all apps will be reset.
Before resetting all apps, if you're having trouble with one or two apps, reset the apps individually.
If you still experience the following issues, then reset all apps:
•
App crashes frequently or won't open
•
App doesn't behave as expected
•
App uses too much battery or data
•
App sends error messages or notifications
•
App causes phone to be slow or unresponsive
What gets deleted/removed when you reset
•
Selections you made for default apps to use for specific functions or to open specific file types; you’ll be
asked to choose again.
•
Apps you disabled manually to prevent them from showing in the app tray or on the home screen will
reappear; you can disable them again.
•
Preferences you set for app notifications, like hiding notification content from the lock screen; you can
reset these.
•
Changes in background data and app permissions.
Reset
To reset all apps:
1. Go to Settings > System > Reset options.
2. Touch Reset app preferences.
3. Touch Reset apps.
Reset baseband settings
This resets your phone's mobile network connections. Use it if:
•
Your mobile signal is weak
•
Calls frequently drop
•
Your phone has difficulty connecting to mobile data
Fix issues : Maintenance procedures
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