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PB3T0020AU
Motorola PB3T0020AU User Manual
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Fix issues
357
365
Table of Contents
Contents
3
Set up phone
10
About your hardware
10
Hardware diagram
10
Care for your phone
11
About water, splash, and dust resistance
11
Insert or remove SIM card
13
Set up eSIM
13
Insert or remove physical card
13
Erase eSIM
14
Fix an issue
14
Copy data from old phone
15
Copy data from iPhone
15
Copy data from Android phone
15
What gets copied from Android phone
16
Import contacts from SIM
16
Manage dual SIMs
18
About dual SIMs
18
Use SIM profiles
18
Set up voicemail
19
Set voicemail password
19
Set mailbox greeting
19
Change voicemail options
19
Set up email
20
Set up personal email
20
Set up corporate email
20
Switch account views
21
Make it yours
22
Change its look and sound
22
Protect your phone
22
Other common set up tasks
22
Learn the basics
23
About your home screen
23
What’s on the screen
23
Add/remove screens
23
Customize your home screen
24
About your lock screen
25
New to Android?
27
If this is your first smartphone
27
Learn the basics
27
Get apps
27
Protect your phone
27
Personalize your phone
27
Manage cellular data
28
Useful to know
28
If you had an iPhone
29
About your Google account
30
Benefits of your account
30
Maintaining your account
30
Learn about Google apps
30
Can't sign in to Google account
30
Status bar icons
31
About status icons
31
What status icons mean
31
Phone terms you should know
35
Get around on your phone
37
Learn gestures
37
Tap, drag, swipe, zoom
37
Use gestures with Power button
38
Move between apps and screens
39
Choose how to get around
39
Use gesture navigation
39
Use 3-button navigation
39
Use quick settings
41
Open quick settings
41
Adjust quick settings
41
Open all settings
44
Customize quick settings
44
Pin/unpin media player in quick settings
44
Turn screen off and on
45
Why your screen turns off automatically
45
Turn screen off and on manually
45
Turn off phone
46
Capture your screen
47
Take screenshots
47
Take a screenshot
47
Edit screenshots
47
Find screenshots later
48
Record your screen
49
Record screen
49
Adjust recording options
49
Find your recordings
50
Create GIFs from video
51
Record a GIF
51
View your GIF
51
Discover useful tools
52
Turn flashlight on and off
52
Scan QR codes
53
Record audio notes
54
Record a note
54
Listen to recordings
54
Trim a recording
55
Manage recordings
55
Change recording settings
56
Control phone with your voice
57
Speak a command
57
Teach Google Assistant to recognize your voice
57
Fix an issue
57
Get directions to a location
58
Navigation and battery life
58
Use voice commands to get directions
58
Use Directions widget
58
Get directions to home or work
58
Use clock and weather widget
59
Add widget to home screen
59
Set or delete alarms
59
Manage weather forecasts
59
View your calendar
60
Manage how you spend time on your phone
61
About Moto Unplugged and Google's Digital Wellbeing
61
Stay focused with Moto Unplugged
61
Understand your habits
61
Limit daily screen time
62
Pause distracting apps to focus
62
Make it easier to put your phone away at bedtime
63
Use parental controls
63
Work with text
65
Use onscreen keyboard
65
Open, close, rotate keyboard
65
Type special characters
65
Capitalize letters
65
Use glide typing
65
Get suggestions
66
Spell check and auto correct
66
Type in multiple languages
66
Cut, copy, paste text
67
Use voice typing
68
Fill in forms automatically
69
Personalize your phone
70
Home screen
70
Personalize with your style
70
Find Personalize settings
70
Change how your phone looks
70
Change how your phone sounds
71
Change when your phone lights
71
Change wallpaper
72
Set the wallpaper
72
Create a stylized wallpaper
72
Customize your Favorites tray
73
Change app shortcuts manually
73
Change app shortcuts automatically, based on usage
73
Fix an issue
73
Use widgets, shortcuts, or folders
74
Add widgets
74
Add shortcuts
74
Add folders
76
Remove widgets, shortcuts, or folders
77
Arrange apps and control icon's look
78
Choose where to find apps: app tray or home screen
78
Adjust icon size and names
78
Show or hide notification dots
79
Allow or prevent home screen rotation
80
Remove Google feed
81
Remake your home screen with launchers
82
About launchers
82
Get different launcher
82
Switch between launchers
82
Delete launchers
82
Lock screen
83
Use a screen saver
83
Set up screen saver
83
Start screen saver
83
Turn off screen saver
83
Add screen savers
83
Use apps
84
Open, close, switch apps
84
Open and close apps
84
Open app in freeform window
84
Switch between open apps
84
Clear recent apps
85
See two apps at the same time
86
Use two apps at once (freeform)
86
Use two apps at once (split screen)
86
See one app while using another (Picture-in-picture)
86
View notifications
88
Find your notifications
88
Use notifications on your lock screen
89
Use notifications when phone is unlocked or on awake lock screen
90
Control how and when apps send notifications
91
About preloaded apps
92
Apps that came with your phone
92
Get help using an app
96
About the Moto app
97
Turn gestures on/off
97
Get help with other features and settings
98
Get, delete, manage apps
99
Install or update apps
99
Get apps
99
Update apps
100
If you can't update apps
100
Turn off Play Store auto-updates
101
Manage app permissions
102
What are permissions?
102
Respond to app permission requests
102
See/change permissions
103
Delete or disable apps
104
Disable apps provided with phone
104
Delete apps you installed
104
Delete apps installed by others
104
Find problem apps with safe mode
105
Step 1: Restart in safe mode
105
Step 2: Check if the problem goes away
105
Step 3: Exit safe mode
105
Step 4: Check your apps
105
Protect against harmful apps
106
Scan phone for harmful apps
106
If your phone seems slow
106
Search and browse
107
Search the web
107
Search from anywhere
107
Search with the widget
107
Use camera to search for info
107
Delete Google search history
108
Use search engine other than Google
108
Search your phone
109
Find an app
109
Find a setting
109
Find your phone number
109
Find photos, videos, files
109
Browse websites
110
Browse with Chrome
110
Change default browser
110
Text messaging
112
About text and multimedia messages
112
Text messages - SMS
112
Multimedia messages - MMS
112
Group messaging
112
Read, send messages
113
Work with messages
113
Work with attachments
114
Manage, delete messages
116
Keep track of important messages
116
Delete or archive texts
116
Control notifications for text messages
117
Request text delivery reports
117
Turn group messaging on or off
117
Change default messaging app
118
Change text message reply to incoming calls
119
Get text messages on your computer
120
Set up Device Pairing
120
See and send messages
120
Sign out of Device Pairing
120
Email
121
Read, send, manage emails
121
Read email
121
Reply to or forward an email
121
Send new email
121
Add attachment to email
121
Find emails
122
Delete emails
122
Learn more
122
View email attachments
123
View attachments
123
Save attachments from email
123
Delete attachments saved from email
123
Prevent previews of attachments
123
Preview inboxes from home screen
124
Add email signature
125
Control email notifications
126
Calendar app
127
About the calendar
127
Find calendar events
128
Open calendar events
128
Get around the calendar
128
Create and manage events
129
Create calendar events
129
Edit or delete calendar events
129
Control which events are shown
129
Control notifications for calendar events
130
Clock app
131
Set alarms
131
Set alarm by touch
131
Set alarm by voice
131
When an alarm is set
131
Delete an alarm
131
Use timer or stopwatch
132
Use timers
132
Use a stopwatch
132
Set date and time
134
Change time format
134
Set date and time automatically
134
Set date and time manually
134
Switch time zones
134
Show multiple time zones
134
Show home time zone
134
Photos app
136
Share photos and videos
136
Upload photos and videos
137
Back up automatically
137
Adjust back up settings
137
Back up manually
137
View your backed up photos and videos
137
Manage your storage
137
More help
138
Contacts, calls, voicemail
139
Contacts
139
Add contacts
139
Add contacts automatically
139
Add contact with Contacts app
139
Add contact from text message
139
Other ways to add contacts
139
Edit or delete contacts
140
Edit contacts
140
Merge contacts
140
Delete contacts
141
Star your favorite contacts
142
Sort contacts
143
Sort contacts in Contacts app
143
Sort contacts in Phone app
143
Narrow which contacts are shown
143
Share contacts
144
Ways to share contacts
144
Share one or a few contacts
144
Export all contacts
144
Receive a name card file
144
Phone calls
145
Answer calls
145
Answer incoming call
145
Auto answer on headset
145
Dismiss incoming call
145
Control ringtones and notifications
145
Fix an issue
146
Make calls
147
Make a call
147
Other ways to make calls
147
Change default calling app
148
Fix an issue
148
During a call
149
Adjust sound during call
149
Enter a number
149
Use other apps
149
Answer call waiting
149
Record calls
149
End the call
150
Make video calls
151
Make video call with Meet app
151
Get an app to make video calls
151
Make conference calls
152
Make calls over Wi-Fi
153
About Wi-Fi calling
153
Turn Wi-Fi calling on or off
153
Make Wi-Fi call
153
If Wi-Fi calling isn’t working
153
Use caller ID
155
About caller ID
155
Change your caller ID info
155
Hear caller ID announcement
155
Identify and block spam callers automatically
155
Turn call waiting on and off
157
Block calls and texts
158
Block a number
158
Unblock a number
158
Block all numbers for a contact
158
Block calls from unidentified callers
159
View and delete call history
160
See your call history
160
Save recent call as contact
160
Delete calls from history
161
Make emergency call from locked phone
162
Voicemail
163
Use voicemail
163
Listen to voicemail
163
Manage your mailbox
163
Fix an issue
163
Music
165
Listen to music
165
Get music
165
Enhance your music with Dolby Atmos
165
Use Volume buttons to switch tracks
165
Transfer music files
166
About transferring music
166
Send files over Bluetooth
166
Receive files over Bluetooth
166
Transfer music from your computer
166
Connect a MIDI device
167
Settings
168
Network and internet
168
Connect to Wi‑Fi networks
168
Turn on and connect
168
Change, share, remove networks
168
Turn Wi-Fi off
169
Advanced Wi-Fi settings
169
Connect with Wi-Fi Direct
170
Use Airplane mode
171
Control data usage
172
Turn mobile data off/on
172
Set data warning and limit
172
Restrict background data
172
Dual SIMs
173
Share your internet connection
174
Use your hotspot
174
Manage hotspot connections
176
USB tethering
176
Bluetooth tethering
177
Connect to VPNs
178
Add a Private DNS service
179
Connected devices
180
Connect with Bluetooth
180
Turn Bluetooth on/off
180
Pair with and use devices
180
Configure, rename, or remove
181
Make contactless payments
183
Set up contactless payment
183
Make a payment
183
Turn off contactless payment
183
Share or receive with NFC
184
Turn NFC on
184
Share content between devices
184
Read NFC tags on posters and signs
184
Enable NFC icon in status bar
184
Turn NFC off
184
Share files and links with nearby devices
185
Send and receive content
185
Choose who can see you for sharing
186
Fix an issue
186
Transfer files between phone and computer (USB)
187
Step 1: Connect phone to computer
187
Step 2: Transfer files
187
Location of files
187
Fix an issue
188
Change USB preferences
189
Available USB modes
189
Change USB mode
189
Keep in charging mode only
189
Cast screen or media to TV
191
Mirror with Chromecast
191
Cast an app
191
Cast personal media with Wi-Fi Direct
192
Fix an issue
192
Print from your phone
193
Set up printing
193
Print
193
About wireless sharing
194
What you can share
194
When sharing photos and videos
194
Ways to share
194
Display
197
Adjust screen brightness
197
Use Dark theme
198
Change text and icon size
199
Show apps full screen
200
Stop automatic rotation
201
Prevent screen from rotating
201
Allow screen to rotate
201
Adjust Edge lights
202
Turn lights on/off
202
Change color of lights
202
Customize when your lights turn on
202
Adjust colors at night
203
Automatically change screen to amber
203
Automatically change screen to grayscale
203
Choose color mode
204
Stop screen flicker in dark environments
205
Change screen timeout
206
Change when your screen turns off
206
Stay on until you look away
206
Set recording options
207
Home & lock screen
208
Change lock screen features
208
Change how notifications look and work
208
Set gestures for turning screen on/off
210
Make clock smaller
210
Add message to lock screen
210
Control access to your wallet
210
Show and control smart devices
211
Sound & vibration
212
Adjust volumes
212
Use Volume buttons
212
Set app volumes and auto-mute apps
212
Silence with Power & Volume buttons
213
Pick up to silence
213
Set ringtones
214
Change default call ringtone
214
Set call ringtone for a contact
214
Change notification sound
214
Change alarm sound/music
215
Get more ringtones
215
Fix an issue
215
Change vibration settings
216
Turn all vibration on/off
216
Set call vibration
216
Set notification vibration
216
Control alarm vibration
216
Enhance sound
218
About Dolby Atmos
218
Select sound profiles
218
Turn Dolby Atmos off
218
Silence calls & notifications
220
Quickly turn Do Not Disturb on or off
220
Silence automatically
220
Choose what can interrupt
221
Stop phone from speaking
223
Silence replies to voice commands
223
Turn off screen reader
223
Silence Hello Moto during power up
224
Turn off charging sounds
225
Turn touch sounds on/off
226
Hear other notification sounds
227
Notifications
228
Turn notifications on/off
228
Turn off app notifications
228
Turn on app notifications
228
Choose how notifications look and open
229
Turn notification dots off/on
229
Turn bubbles off/on for messaging
229
Turn on snoozing
229
Allow notifications to open apps in freeform
230
Control notification lights
231
Control notification sound
232
Change notification volume
232
Change notification sound
232
Silence an app's notifications
232
Manage notification privacy
234
Control which apps read your notifications
234
Control lock screen notifications
235
See previously viewed notifications
236
Gestures
237
Set up the sidebar
237
Turn on the sidebar
237
Change apps in sidebar
237
Allow notifications to open apps in freeform
237
About the Gametime sidebar
238
Change Navigation mode
239
Set options for Gesture navigation
239
Set options for 3-button navigation
240
Use one-handed mode
241
Set it up
241
Use it
241
Turn it off or remove
242
Adjust screenshot settings
243
Customize Power button gesture
244
Double-tap back for shortcut
245
Turn flashlight on and off
246
Twist phone to open camera
247
Battery
248
Charge phone
248
How to charge
248
Tips for charging phone
248
Extend battery life
249
Choose settings that use less battery
249
Temporarily conserve battery power
249
See what’s using your battery
249
Use optimized charging
249
Keep adaptive battery on
250
Prevent overcharging
251
Use Battery Saver mode
252
When Battery Saver is on
252
Turn Battery Saver on or off
252
Show battery percentage in status bar
253
Storage
254
About storage options
254
Phone internal storage
254
Cloud storage
254
Manage phone storage
255
Free up space by scanning
255
Free up space manually
255
Schedule automatic removal of photos and videos
255
Find downloaded files
256
Recover recently deleted files
257
Upload music to cloud
258
Upload photos and videos
259
Back up automatically
259
Adjust back up settings
259
Back up manually
259
View your backed up photos and videos
259
Manage your storage
259
More help
260
Scan documents and make copies
261
Scan document to Drive
261
Scan and save to folders from your home screen
261
Location
262
Use location services
262
About location information
262
Turn location on or off
262
Review apps using your location
262
Review services using your location
262
Fix an issue
263
Accessibility
265
Visual assistance
265
Adjust colors if you’re color blind
265
Use color inversion
265
Make screen extra dim
266
Bold all text
267
Magnify the screen
267
Use TalkBack to read screens
268
Hear audio description of movies and shows
269
More assistance
269
Hearing assistance
270
Caption all speech
270
Turn on video captions
270
Use hearing aids
270
Use real-time text (RTT) during calls
271
Set up TTY device
271
Dexterity assistance
273
Change timing controls
273
Use external switch or keyboard
273
Use accessibility shortcuts
275
About accessibility shortcuts
275
Use accessibility menu of essential controls
275
Manage accessibility buttons
276
Press Volume buttons for accessibility features
276
Apps
278
Set or change default apps
278
Adjust special app access
279
Passwords & accounts
280
Add or remove accounts
280
Add Google account
280
Add email or app account
280
Remove account
280
Change name & info in your Google account
282
Sync apps with your Google account
283
See which apps auto-sync
283
Turn off auto-sync
283
Sync manually
284
Fix an issue
284
Control what info Google collects
285
Security & privacy
286
About security
286
Screen lock options
286
Fingerprint sensor
286
Additional security options
286
Protect against harmful apps
287
Scan phone for harmful apps
287
If your phone seems slow
287
Make sure your phone can be found
288
Lock and unlock phone
289
Set a screen lock
289
Set or change screen lock
289
Screen lock types
289
Unlock your screen automatically
289
Remove screen lock
290
Quickly tighten lock screen security
291
Set advanced lock options
292
Set time before locking
292
Stop Power button from instantly locking
292
Control network and security functions
292
Hide your pattern or PIN
293
Hide passwords
293
Stay unlocked when connected with a trusted device
294
Set up trusted devices
294
Remove trusted devices
294
Manually lock phone
294
Unlock with your face
295
Before using face matching
295
Set up face matching
295
Unlock your phone
295
Turn off face matching
296
Fix an issue
296
Unlock at trusted places
297
Set up trusted places
297
Manually lock phone
297
Remove trusted places
297
Keep phone unlocked while it's on you
298
Use fingerprint security
299
Set up fingerprint security
299
Use fingerprint to unlock phone
300
Use fingerprint to sign in to apps
300
Why am I still asked for PIN/pattern?
300
Fix an issue
300
More security & privacy
302
Pin an app screen
302
Turn on pinning
302
Pin and unpin an app
302
Protect apps in a secure folder
303
Set up the folder
303
Disguise the folder
303
Manage secure apps and notifications
304
Change the folder's lock and timeout
305
Lock SIM card
307
Set up SIM lock
307
Unlock SIM card
307
If you accidentally disabled SIM
307
Change SIM PIN
307
Privacy
308
See/change permissions
308
Control access to your mic and camera
309
Block mic or camera from app in use
309
Block/unblock for all apps
309
Hide passwords
310
Keep Wi-Fi and mobile networks secure
311
Safety & emergency
312
Prepare for emergencies
312
Set up emergency SOS
312
Set up emergency information
312
Add message to lock screen
313
Send your location to emergency services
313
Turn emergency alerts off/on
313
System
314
Use multiple languages
314
Change display language
314
Set language for an app
314
Set regional preferences
314
Keyboard
315
Customize the keyboard
315
Add language to keyboard
315
Resize keyboard to type more accurately
315
Change background appearance
315
Adjust keyboard sounds or vibration
315
Disable glide typing
316
Limit or turn off suggestions
316
Turn off auto-correction
316
Change keyboard apps
317
Download other keyboards
317
Choose which keyboard to use
317
Remove keyboards
317
Back up phone
318
Back up to Google
318
Manage your backup in Drive
318
Restore backed up data
318
Users and guests
319
Share your phone
319
Ways to share your phone
319
About owners, users, and guests
319
Switch users
319
Add, modify, remove users
321
Add a user
321
Restrict calls and messages
321
Remove a user
321
Add or delete guest
322
Lend to guest
322
End guest session
322
About phone
323
Record your IMEI number
323
Find legal and product information
324
Fix issues
325
Hardware issues
325
Phone is slow or unstable
325
Phone feels warm or hot
326
Overview
326
Reasons your phone may get warm
326
Ways to keep your phone from heating up
326
If you're not using or charging it
326
Phone won't turn on
327
Phone restarts or crashes
328
Screen is frozen or won't respond
329
Screen displays wrong colors
330
Everything is grayscale, black and white
330
Everything is negative, reversed colors
330
Tones, hues are different or missing
330
Background turned dark/light
330
Call and SIM issues
331
Troubleshoot issues with calls
331
Can't make calls
332
icon is missing
332
SIM card not recognized
332
No signal
332
Have signal, but can’t make calls
332
Consistent busy signal
333
Can't answer or phone doesn't ring
334
Phone doesn’t ring or ring loud enough
334
Can't answer ringing phone
334
Consistent busy signal
334
Don’t get calls/texts
334
Calls go to voicemail
335
Issues during calls
336
Screen goes black
336
Calls are dropping
336
People can’t hear me
336
Poor sound quality on calls
337
Battery issues
339
Charging issues
339
Phone gets hot while charging
339
TurboPower charging not working
339
Charging stops at 80%
339
Battery drains too fast
340
Battery life varies
340
If your battery is draining faster than expected
340
Bluetooth, Wi-Fi, USB issues
341
Bluetooth issues
341
Bluetooth turning on automatically
341
Can't pair
341
Can’t reconnect previously paired device
341
Can't hear music
341
Can't make or hear on calls
342
Connection drops
342
Paired device can't see contacts
342
Fix it: Check the basics
342
Wi-Fi issues
344
Can't connect to a network
344
Connection drops
344
Hotspot problems
344
Can't transfer files or connect to computer
346
Check your computer
346
Check your phone
346
Check your USB connection
346
Account and sign-in issues
347
Forgot unlock code
347
Can't sign in to Google
348
Account sync issues
349
Sync account manually
349
Basic troubleshooting
349
Advanced troubleshooting
349
App issues
351
App or widget issues
351
App or widget missing from home screen
351
App icons being replaced in favorites
351
App crashes, won’t open, or isn’t working
351
App disabled in safe mode
352
If you can't update apps
352
Problems with app you installed
352
Camera issues
353
Photo looks blurry
353
Accidentally deleted photos
353
WhatsApp camera issues
353
Error: Please restart Camera to continue
353
Error: Camera Busy
353
Error: Trash is full
354
Messaging issues
355
Red ! on text message
355
Can't hear notifications
355
Can't send or receive messages
355
Can't send or receive pictures or videos
355
Messages app stopped
356
Keyboard not working
356
Problems with Facebook, WhatsApp, other apps
356
Gmail issues
357
Play Store issues
358
Maintenance procedures
359
Update Android software
359
Check Android version number
359
Install Android software updates
359
Check if and when updates are available
359
Reset connections, settings, or apps
360
Reset Wi-Fi, cellular data, and Bluetooth
360
Reset eSIM
360
Reset app preferences
361
Reset baseband settings
361
Reset phone
363
What a reset does
363
Before you reset
363
Reset phone from Settings
363
Reset phone if you can't open Settings
364
Get more help
365
Send feedback to Motorola
366
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Motorola PB3T0020AU Specifications
General
Brand
Motorola
Model
PB3T0020AU
Category
Cell Phone
Language
English
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