2.10.3 Call Monitor
Description
Allows an extension user to listen to a busy extension user
’s existing conversation. The user can hear the
conversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-party
conference call is available.
Caller Information before Call Monitor:
A PT/PS user, such as a boss, can confirm the caller information of a call to another extension using a DSS
button before performing Call Monitor.
After pressing the corresponding DSS button, and while hearing the busy tone, the user can check the
caller’s information on the LCD. Then, the user can monitor the call, if necessary.
Conditions
• COS programming determines extension users who can use this feature.
• This feature is available only when the busy extension is in a conversation with another extension or outside
party.
• This feature does not work when the busy extension is in one of the following conditions:
a. Executive Busy Override Deny (® 2.10.2 Executive Busy Override) or Data Line Security
(® 2.11.5 Data Line Security) has been set.
b. While receiving OHCA (® 2.10.4.3 Off-hook Call Announcement (OHCA), ® 2.10.4.4 Whisper
OHCA).
c. During a Conference call with 4 or more participants (® 2.14 Conference Features).
d. During a doorphone call (® 2.18.1 Doorphone Call).
e. While Live Call Screening (LCS) is activated (® 3.2.2.16 Live Call Screening (LCS)).
f. During Consultation Hold.
g. When using a sub extension in wireless XDP parallel mode (® 5.2.4.5 Wireless XDP Parallel Mode).
• This feature stops when the busy extension user presses the following buttons during a conversation
(® 2.21.1 Fixed Buttons and 2.21.2 Flexible Buttons):
– FLASH/RECALL button
– HOLD button
– TRANSFER button
– CONF (Conference) button
– DSS button
– EFA button
– Two-way Record button
– Two-way Transfer button
– One-touch Two-way Transfer button
– Voice Mail (VM) Transfer button
• Monitoring a Call that is Being Recorded
When a user monitors a call that is being recorded, the user's voice will not be recorded. When an intercom
call is being recorded, call monitoring can be performed on either extension.
Executive Busy Override can also be performed on a call that is being recorded. In this case, the user's
voice will be recorded.
When a member of the original call leaves the conference created by Executive Busy Override, recording
will stop and the remaining extensions will operate as follows:
– If Automatic Two-way Recording for Manager has been set, recording will start again according to those
settings.
– If Automatic Two-way Recording for Manager has not been set, one of the parties can press the
Two-way Record button to start a new recording.
160 Feature Guide
2.10.3 Call Monitor
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